Privacy Policy

2.1. Information We Collect

• Full name, email address, telephone or WhatsApp number and country of residence.
• Travel dates, arrival/departure details, flight details and accommodation details.
• Number of passengers, vehicle and tour preferences, pickup and drop-off locations.
• Billing and booking information and information provided during customer communications.
• Other information reasonably necessary to arrange the requested services.

2.2. Payment Information

Payments made through third-party payment providers may be processed directly by those providers. Where online payment facilities such as PayHere or other payment processors are used, payment card or banking information may be handled by the relevant provider under its own security and privacy policies. SDD Travels does not intentionally store complete card numbers or security codes on its own website.

2.3. How We Use Your Information

• Respond to enquiries and confirm and manage bookings.
• Arrange vehicles, chauffeurs, airport transfers and tours.
• Communicate with you regarding your booking.
• Process payments and refunds.
• Coordinate with hotels, drivers and relevant service providers.
• Improve our services and customer experience.
• Prevent fraud, misuse or unauthorized transactions and comply with applicable legal requirements.

2.4. Sharing Your Information

We may share relevant information with trusted service providers where necessary to provide the requested service, including chauffeurs and drivers, vehicle owners or operators, hotels, tour guides, activity providers and payment service providers. We aim to share only information reasonably necessary for the relevant service. We do not sell or rent customers' personal information to third parties for their independent marketing purposes.

2.5. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and improve the customer experience. Third-party services integrated into the website may also use cookies. You may control cookies through your browser settings, although disabling some cookies may affect website functionality.

2.6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

2.7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling bookings, maintaining business records, resolving disputes and complying with applicable legal obligations. When information is no longer required, it may be securely deleted or anonymized.

2.8. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain personal information and raising concerns about how your information is handled. Requests can be made using the contact details below.

2.9. Third-Party Websites

Our website may contain links to third-party websites or services. SDD Travels is not responsible for the privacy practices, security or content of external websites.

2.10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on the website with the revised effective date.